POLICIES / VERSION 2026-11-01.2
Refunds & cancellation
A support-first refund policy, with clear control over your next payment.
Before purchase
Review system requirements, permissions, external AI-provider requirements, platform choice and the displayed total. There is no free trial. Monthly and lifetime are separate options; previous lifetime owners keep lifetime access.
Change of mind and routine fixes
We do not provide discretionary refunds solely for change of mind, lack of satisfaction, unused access, choosing to stop using the software or minor bugs that can reasonably be fixed. Report issues so our support team can diagnose and provide fixes. This does not exclude remedies for material defects, deficient service, misdescription, unauthorised charges or other cases protected by law.
Installation or complete non-function
If the app cannot install or is entirely unusable on a supported system, contact support with your account email, payment reference, system details and the error. We will offer reasonable troubleshooting and assistance. If the material failure remains unresolved after that support, request review for an appropriate remedy, including refund where warranted. Support is not a reason to delay or deny mandatory consumer rights.
Cancel monthly renewal
Use Cancel subscription renewal in your dashboard and read the confirmation. Cancellation is confirmed only after the payment provider confirms the mandate cancellation. No routine prorated refund is issued for an already-paid period; verified access remains until its displayed end. No new paid period is granted after a failed renewal. Bundle cancellation stops both products' renewal. Pipeline or disputed debits should be reported immediately for review with the payment provider.
End lifetime access
Ending a lifetime licence is optional and takes effect immediately for the selected product. It does not create a subscription and does not issue an automatic refund. Your account remains available for purchase and account management. We record the acknowledgement and notify the business owner. Do not use this action merely to request technical support or a refund.
Admin actions
An authorised admin can cancel renewal or end lifetime access, with a recorded reason and actor. Admin cancellation does not automatically refund a payment. Any suspension for misuse is subject to applicable law and does not remove valid consumer claims or create a blanket forfeiture of lawful remedies.
Refund handling and statutory rights
Approved refunds are processed to the original payment method through the payment provider. Provider/bank processing times apply; support will provide the refund reference when available. Contact contact@irisxai.in or irisaidevop@gmail.com, +91 7017298145. These terms supplement and do not override mandatory Indian consumer rights.
Business & grievance contact
IRIS X AI · India · unregistered trading name
Privacy & grievance contact: Harsh
contact@irisxai.in
irisaidevop@gmail.com
+91 7017298145