POLICIES / VERSION 2026-11-01.2
Terms of use
Understand what you are buying, how access works and how to manage your plan.
Seller and support
IRIS X AI is an unregistered business/trading name operating from India. Privacy and grievance contact: Harsh, contact@irisxai.in, irisaidevop@gmail.com or +91 7017298145. We do not represent the business as an incorporated company.
Products and prices
IRIS AI v1 is desktop software; IRIS-MX is Android software. New purchases are lifetime only during the Diwali offer. At publication of this notice, the INR launch offer is INR 699 plus INR 21 platform fee for desktop or mobile (INR 720 total each), and INR 999 plus INR 62 platform fee for the bundle (INR 1,061 total). Prices and availability can change; the exact total you review and accept at checkout is saved with your order and governs that purchase. The displayed list-price comparison excludes platform fees. No expiry date or guaranteed future price is promised. New monthly sales are paused; existing mandates retain their agreed amounts and can be managed in the dashboard. Saved payment orders retain their agreed amounts. Separate AI-provider, network and device costs are not included. Outside India, lifetime purchases use assisted sales and the listed PayPal account; access requires independent payment verification.
Monthly renewal
New monthly subscription sales are paused. Existing Razorpay monthly mandates continue under their previously agreed terms, up to their mandate limit, unless cancelled or completed earlier. Users can cancel renewal in their dashboard and retain their verified paid period. Authorising a mandate alone does not activate Pro: the server must verify a captured payment for a valid billing period. A failed renewal does not extend access.
Lifetime and existing purchases
Lifetime is a one-time software-access licence for the purchased product, without monthly renewal. Existing lifetime desktop, mobile and bundle purchases keep lifetime access. A subscription never converts an existing lifetime entitlement into expiring access. Lifetime does not include unlimited third-party AI usage or a promise that external services remain available forever.
Monthly-to-lifetime credit
For an individual lifetime upgrade, the server credits the amount actually paid for the latest verified, currently active monthly billing period, less any refund, once per covered product. The current monthly list price is not used. A bundle monthly payment is split between its two products for individual upgrades. Expired periods receive no new credit. Credit applies against the lifetime software base price after any eligible partner discount, never below zero; the lifetime platform fee remains payable. The credit and price are reserved to one server-created payment order and cannot be reused on another order. Credited payment orders must be captured while the monthly period is active; expired authorisations are not collected and are returned under the payment provider's timelines. After verified lifetime payment, related monthly renewal mandates are cancelled. A bundle monthly mandate stops renewing for both products, while any remaining paid access continues.
Bulk lifetime purchases
Bulk purchases use the displayed quantity tier, per-seat price and fee. Volume pricing cannot be combined with partner coupons or monthly upgrade credits. The minimum is 10 and the maximum is 1,000 seats per order. Orders above INR 50,000, or a lower displayed online ceiling, require a separate sales quote and are not charged through automatic checkout. Paid seat capacity is granted only after the server verifies the captured order, once per order. An administrator may adjust account capacity with an audit record; reducing capacity does not silently remove bound devices.
Account and platform access
Your purchase activates the signed-in purchasing account separately for desktop and mobile. A bundle covers both. There is no free trial. An individual licence normally includes two devices per purchased product. Lifetime bulk purchases support 10–1,000 device seats on the same purchasing account; a bundle quantity grants that many seats on each platform. These seats are not separate user accounts or resale rights. Subsequent lifetime purchases add the stated seats to an active lifetime account. Keep credentials secure and within the authorised licence holder or team. Do not evade capacity limits, misuse automation or access another person’s data without authority.
Cancel or end access
Cancel monthly renewal in your dashboard. Future charges stop once the provider confirms cancellation; you retain the verified paid period. Cancelling a bundle mandate affects both products. Voluntarily ending lifetime access immediately makes that product free/inactive and issues no automatic refund. It is a deliberate loss of that licence; a new purchase is needed to reactivate. These choices do not waive statutory remedies.
Policies and records
Purchase, download and cancellation acknowledgements are recorded separately with the server's timestamp, policy version, account, platform and actor. Your earlier app acknowledgement is not substituted for these records. Review the linked policies before each action. Partner coupons and commissions apply to lifetime purchases only, never monthly charges.
Product limits and responsibility
Tools need the permissions, supported operating systems, connectivity and AI-provider access described in setup. Automation can make mistakes; review important actions and keep backups. We provide support and fixes for reported issues. Nothing here excludes remedies or liabilities that cannot lawfully be excluded under Indian consumer law.
Grievances
Contact the business support addresses above with your signed-in account email, payment reference and a clear description. We aim to acknowledge consumer grievances within 48 hours and resolve them within one month. You may use applicable consumer grievance and legal channels; contacting support does not prevent you from exercising those rights.
Business & grievance contact
IRIS X AI · India · unregistered trading name
Privacy & grievance contact: Harsh
contact@irisxai.in
irisaidevop@gmail.com
+91 7017298145